Holiday Trading 2023

 

 

 

Dear Customers,

As the festive season approaches, we want to take a moment to express our gratitude for your continued support throughout the year. We've had a fantastic year yet again, and we are truly thankful for your trust in our products and services.

In celebration of the Christmas season, we would like to inform you that we will be closing from December 15th, 2023, and will reopen on January 2nd, 2024. During this period, there will be some changes to our usual operations:

  1. Order Dispatch: No orders will be dispatched from December 18th, 2023, to January 2nd, 2024*

  2. Customer Support: There will be no phone, email, or text support available during this time.

  3. Click and Collect: The Click and Collect service will be temporarily unavailable.

*However, we understand that some urgent orders for New Years Eve. To address this, a small team will be working in our warehouse on Wednesday, December 20th, 2023, to dispatch those urgent orders. If you have an urgent order and wish to have it dispatched on that day, please follow these steps:

  • Place your order on our website.
  • Immediately text us at 0483 923 656, including your order number in the message.

FREIGHT DELIVERY ISSUES: As of 11th December all carriers have massive delays across the country, these delays are outside of our control unfortunately and we have not been able to make contact or receive any replies from any of the carriers this past week 11th-15th Dec in regards to late deliveries unfortunately. 

Please note that we will only respond to text messages regarding urgent orders where the order number has been included. We will not reply to any other messages during this period.

We appreciate your understanding and cooperation during this festive season. Our team wishes you a joyful and peaceful holiday season, filled with warmth and happiness.

Thank you once again for choosing us. We look forward to serving you in the coming year!

Warm regards,

Your Wedding Superstore Team