Returns Policy

Returns Policy

At Wedding Superstore®, we appreciate your business and aim to provide you with peace of mind when shopping with us. We proudly go above and beyond the statutory consumer guarantee by offering a 60-day returns period for most of our products.

Returns – Easy as 1, 2, 3!

1️⃣ Contact us via email with your order number and the items you wish to return, along with the reason.
2️⃣ Complete the return form we send to you and place it inside your return parcel.
3️⃣ Send the parcel back to us within 60 days from the date of delivery.

Return Postage & Refunds

  • Change of Mind Returns: Return postage is the responsibility of the customer. We do not offer return labels for change-of-mind returns.
  • Faulty or Incorrect Items: If you have received a faulty, damaged, or incorrect item, we will cover the return shipping cost. Please contact us so we can assist you.
  • Final Decision on Returns: Wedding Superstore reserves the right to determine whether a return qualifies as a change of mind or a product issue. If the product matches the description, images, and specifications provided on our website but is not what the customer expected, it will be considered a change-of-mind return and subject to our standard return postage policy.
  • Colour Variance Disclaimer: The colours displayed in our images may not always be 100% accurate due to camera settings, lighting conditions, and differences in device and website display settings. As a result, there may be variations in colour between the product received and what appears on your screen.
  • Refund Processing: Once we receive and inspect the return, we will process your refund within 5 business days.

Return Conditions

To be eligible for a change-of-mind return, the item must:
✅ Be unused, in its original packaging, and undamaged.
✅ Be returned in appropriate packaging (e.g., if received in a box, it must be returned in a box).
❌ Items returned without original packaging or with damage will not be refunded and will be sent back to you at your expense.

Items That Cannot Be Returned

We are unable to accept returns/refunds on the following: