Website Terms of Use

By placing your order, you agree to our Terms & Conditions, including the following:

– ATL (Authority to Leave): If selected or applied, parcels are left at your nominated address at your own risk once photo delivery confirmation is provided.
– Delayed or Missing Parcels: If your order shows as delivered but has not been received, you must notify us within 5 business days of the delivery date. For parcels missing in transit, please notify us as soon as reasonably possible if your parcel has not arrived within the estimated delivery window.
– Colour Variation: Dye batches may vary slightly between shipments. This is not considered a fault and may affect fabric, ribbon, or floral items.
– Reporting Issues: All missing, damaged, or incorrect items must be reported within 2 business days of receiving your parcel. Claims made after this period may not be accepted.
– Photo Evidence: Clear photos may be required to assess any claims relating to damage or incorrect items.

Please review our full Terms & Conditions before proceeding.